Inward Blog

Viewing entries posted in October 2015

Why Do I Keep Seeing The Same Research Data On Employee Engagement?

Employee engagement is on everyone’s mind lately, and with the increased focus on this critical driver of performance and the customer experience, research and consulting companies are releasing results of surveys and studies on a very regular basis. Gallup conducts an annual survey on engagement levels. Deloitte released the results of a study that addressed the gap between acknowledgement of the employee engagement challenge and the effort to address it. And Melcrum just released a white paper with nine observations on common practices by Internal Communications professionals to improve employee engagement. Add research by Gartner, the Conference Board, and others, and it can become quite overwhelming to absorb and process the data. And yet it all supports the same conclusion: employee engagement is a major challenge facing companies today and we have not successfully moved the needle for the past 15 years.

Posted by Rick DeMarco at 11:00am

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Southwest Airlines Does It Again With “Transfarency”

I am a big fan of Southwest Airlines. Despite the skirmishes that happened between two passengers this week from LA to San Francisco, I am still a big believer of their philosophy and marketing programs.

Posted by Allan Steinmetz at 11:00am

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Hate Your Job, But Love Your Company?

Can you really love your company, but hate your job? Sure, it happens all of the time! Employees love their company if they can align their personal values to the culture, and if they believe in the vision, strategy, and brand promise of the organization. But often, they are in jobs that do not satisfy or challenge them, or they do not understand how their actions support the vision and strategy that they believe in. Now, I’m not talking about a project or a task that you may hate, but rather a position that in general is not inspiring or connected to the bigger purpose. A recent study by the Covey Institute revealed that only 20% of employees have a clear line of sight between their work and the goals of their organization. 

Posted by Rick DeMarco at 11:00am

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Will United Airlines Ever Return To The “Friendly Skies?”

Over the last three weeks there has been a swirl of news reporting and events about United Airlines. United tapped Oscar Munoz, the former chief executive of CSX Corporation, to take the reins as its new chief executive. His appointment was unexpected and announced as part of a shakeup of the airlines management, coming after the resignation of Jeff Smisek, who was ousted in connection with findings from an internal investigation related to a federal probe at the Port Authority of New York and New Jersey.

Posted by Allan Steinmetz at 11:00am

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Low Employee Morale In Ad Agencies Raises Eyes and Concerns

I’m quite confident that employee engagement levels vary by industry and job functions. In fact I know that to be the case according to both Forrester and Gallup. However, this week I saw a new piece of research from Campaign USA that suggests advertising agencies are no different from other companies across the United States. It said that 70% have low employee morale and most are looking for new job opportunities.

Posted by Allan Steinmetz at 11:00am

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