Are you Experiencing Culture Change

March 27, 2022

The other day, I received a report from Quantum Workplace, stating that 65 percent of employees had perceived a shift in their organization’s culture over the last two years. Considering the pandemic’s impact, this makes sense; however, the number still seems low. With an increase in remote work, restaurant business closure, etc., I would have expected the number to be much higher, around 75 to 85 percent. I anticipated a change in cultural understanding when I wrote a blog post two years ago entitled DISCONNECTEDNESS. APART NOT ALONE.

Posted by Allan Steinmetz at 12:00am

#culture #purpose, #culturechange, #purpose #mission/values, #brandvalue

Are you experiencing bad customer experiences?

August 12, 2021

Is it just me? Or are others experiencing poor customer experiences with their retailers and service providers? I find that many employees at retail and service enterprises are not performing their jobs with the same excitement and enthusiasm that they have had in the past, before the pandemic. I get it. Many employees have been burdened with furloughs, pay cuts, and even loss of jobs. Simultaneously consumers are frustrated at being shut up in their homes without being able to be "free", unable to live their lives the way they would like. I understand and realize there is a shortage of workers, in the United States, and companies are finding it difficult to get people to return to their jobs when they are collecting unemployment benefits.

Posted by Allan Steinmetz at 12:00am

#customerexperience #purpose, #walmart, #COMCAST, #CVS, #Lowes, #Starbucks, #inwardconsult, #brandvalue

Fresh ideas to motivate employees post Covid

July 29, 2021

Posted by Allan Steinmetz at 12:00am

#purpose, #walmart, #Sabaru, #Dove #purposepremium, #addingvalue, #inwardconsult, #brandvalue

Three things you can do now to become a Purpose Driven Company.

July 21, 2021

Posted by Allan Steinmetz at 12:00am

#purpose, #walmart, #Sabaru, #Dove #purposepremium, #addingvalue, #inwardconsult, #brandvalue

Restoring COMCAST brand confidence

June 23, 2021

WARNING! Don’t let third-party vendors destroy your brand! READ how Comcast leaped into action after a poor customer experience. Kudos Comcast!

Posted by Allan Steinmetz at 12:00am

#comcast, #CX, #customer experience, # restoringbrandimage, #kudoscomcast, #poorcustomerexperience, #inwardconsult

P&G Leads with Love

March 16, 2021

P&G Leads with Love as its Brand Purpose

Posted by Allan Steinmetz at 12:00am

#P&GLeadswithLove, #P&G, #P&GBrandPurpose, #brandresiliance, #brandpurpose, #internalbranding #COVID-19, #inwardconsulting

INTERNAL/EXTERNAL BRAND ALIGNMENT - WHAT YOU NEED TO KNOW

May 1, 2019

Employee and Customer ENGAGEMENT

Posted by Allan Steinmetz at 12:00am

#INTERNALBRANDING, #EXTERNALBRANDING, #Inwardconsulting, #employeeengagement, #purpose

Gulf States Shipbuilders Consortium

April 18, 2019

Last week I delivered the keynote address at the annual Gulf States Shipbuilders Consortium conference in Pensacola, Florida. The audience was made up of shipyard owners (both large and small), HR and training professionals, talent recruiting firms and training development professionals. Many manufactured aircraft carriers and cruisers for the Navy. They asked me to address the topic of Employee Engagement and why it was essential within a manufacturing environment. I provided facts and details about why employee engagement is critical, such as improving revenue growth by 147%, that 73% of our US population is NOT ENGAGED and costing as much as $450 billion to our economy. Also, high levels of engagement improve output and productivity and ability to recruit top talent. After providing the factual data, I focused on what shipbuilders and manufacturers specifically need to do to improve employee engagement and to create an engagement culture.

Posted by Allan Steinmetz at 12:00am

#Inwardconsulting, #GSSC, #Engagement, #Recognition, #purpose

What would you do with $5 and 2 hours?

March 13, 2019

What would you do with $5 and 2 hours?

Posted by Allan Steinmetz at 12:00am

#Inwardconsulting, #entrepreneurship, #disruption, # innovation #purpose

Now you have a VISION, MISSION, VALUES, PURPOSE and CULTURE: now what should your company do?

February 4, 2019

 Lately, I have been having some stimulating conversations with CEO’s and CMO’s about Vision/ Mission, Culture and Brand Purpose. They have many questions regarding how often should these ideas be revisited? How should they be cascaded throughout the company and by whom? They wonder whether they should address Vision/ Mission, Culture and Brand Purpose with internal resources, or secure the help of their agencies and consulting firms?

Posted by Allan Steinmetz at 12:00am

#Clientquestions, #internalcommunications, #VMVPC, #Inwardconsulting, #BrandCulture, #Vision, #mission, #Purpose, #values, #culture