Inward Blog
Viewing entries tagged with 'accountability'
10 Things You Can Do To Grow Your Small Business
March 10, 2016
If you’ve ever run a small or medium-sized business, you know that it’s hard to get new customers and equally hard to keep the ones you have. Competition is fierce! Larger competitors have the resources to out-market and out-sell you, and also have the financial strength to out-bid you. And internet shopping has placed increasing price pressure on retailers who have to pay for brick and mortar and still remain price competitive. So how can you compete in this competitive market and continue to grow your business? The answer lies in building a customer-centric business that consistently exceeds expectations. And that means investing the time and resources to build a culture in which employees are highly engaged, and are passionate about creating exceptional customer experiences.
Posted by Rick DeMarco at 11:00am
Honoring Commitments Requires Knowing When to Say Yes And When to Say No
July 9, 2015
You’ve heard it said that the path to failure is paved with good intentions. Commitment and enthusiasm certainly inspire others and can create a culture of high engagement. But after listening to words, people look for concrete actions and follow through before truly trusting others and becoming fully engaged in the cause. I realize there are exceptions, but I would like to believe that most people have great intentions and truly mean to follow up with those things they speak about or commit to. But others cannot see intentions…they only see action and behavior.
Posted by Rick DeMarco at 11:00am
Leadership, Committments, Employee Engagement, Accountability, Intentions
Leaders who think they can control everything are setting themselves up for disappointment
July 2, 2015
I admit it. I’m a control freak. Sitting on my desk is a plaque with a constant reminder of the need to overcome that weakness… a saying by Reinhold Niebuhr, “Grant me the Serenity to accept the things I cannot change, Courage to change the things I can, and the Wisdom to know the difference”.
Posted by Rick DeMarco at 11:00am
Leadership, Handling Uncertainty, Employee Engagement, Accountability, Decision Making
Accountability Drives Commitment And Performance
June 25, 2015
Commitment and accountability go hand in hand. In order to have a culture of high engagement and performance, all team members need to be accountable to each other. Notice I said ALL team members. Whether in a leadership role or not, everyone on a team must be accountable to each other for their part in achieving the vision, strategy, goals, and objectives. The greatest attribute of effective leadership is leading by example. To create an inspired and engaged workforce, leaders must be willing to be held accountable to those they lead, while holding others accountable for their commitments.
Posted by Rick DeMarco at 11:00am
Accountability, Leadership, High Performing Organizations, Employee Engagement, Accountability Partners
It’s My Decision And I Stand By It!
June 18, 2015
Leaders are faced with making decisions every day that have consequences impacting themselves, their companies, and those they lead. How leaders make decisions and how they deal with the consequences of those decisions has a direct impact on their ability to engage and inspire others. Some of those decisions end up with very positive outcomes. But often, even with the best intentions and best intelligence available, decisions are made that end up with less than desirable results. Effective leaders understand that there is no decision that is 100% risk free. There is always one more piece of information that could be reviewed before making a decision. There are those who make impulsive decisions with little or no input and there are those who analyze information to death and do not make decisions in a timely manner. Effective leaders find the balance between making a quick decision and considering intelligence and input before making that decision.
Posted by Rick DeMarco at 11:00am
Leadership, Accountability, Accepting Responsibility, Decision Making, Employee Engagement