Are you experiencing bad customer experiences?

August 12, 2021

Is it just me? Or are others experiencing poor customer experiences with their retailers and service providers? I find that many employees at retail and service enterprises are not performing their jobs with the same excitement and enthusiasm that they have had in the past, before the pandemic. I get it. Many employees have been burdened with furloughs, pay cuts, and even loss of jobs. Simultaneously consumers are frustrated at being shut up in their homes without being able to be "free", unable to live their lives the way they would like. I understand and realize there is a shortage of workers, in the United States, and companies are finding it difficult to get people to return to their jobs when they are collecting unemployment benefits.

Posted by Allan Steinmetz at 12:00am

#customerexperience #purpose, #walmart, #COMCAST, #CVS, #Lowes, #Starbucks, #inwardconsult, #brandvalue

Fresh ideas to motivate employees post Covid

July 29, 2021

Posted by Allan Steinmetz at 12:00am

#purpose, #walmart, #Sabaru, #Dove #purposepremium, #addingvalue, #inwardconsult, #brandvalue

Three things you can do now to become a Purpose Driven Company.

July 21, 2021

Posted by Allan Steinmetz at 12:00am

#purpose, #walmart, #Sabaru, #Dove #purposepremium, #addingvalue, #inwardconsult, #brandvalue

Restoring COMCAST brand confidence

June 23, 2021

WARNING! Don’t let third-party vendors destroy your brand! READ how Comcast leaped into action after a poor customer experience. Kudos Comcast!

Posted by Allan Steinmetz at 12:00am

#comcast, #CX, #customer experience, # restoringbrandimage, #kudoscomcast, #poorcustomerexperience, #inwardconsult

P&G Leads with Love

March 16, 2021

P&G Leads with Love as its Brand Purpose

Posted by Allan Steinmetz at 12:00am

#P&GLeadswithLove, #P&G, #P&GBrandPurpose, #brandresiliance, #brandpurpose, #internalbranding #COVID-19, #inwardconsulting

Are Board Directors Still Behind the Curve on People Management?

February 25, 2021

 Originally published in ESM at EnterpriseEngagement.org.

Posted by Allan Steinmetz at 12:00am

#Businesspivot, #brandresiliance, # #GETTINGBACKTOBUSINESS, #brandpurpose, #internalbranding #COVID-19, #inwardconsulting

After COVID

February 10, 2021

As COVID-19 continues to rain havoc around the world, the need for businesses to maintain their customer bases is even more evident. Businesses are closing down left right and center, and if your customers don’t hear from you for a long time, they might assume that you are not operating. One way to ensure that customers keep hearing from you is by strengthening your online presence. And what better way to do that is than to partner with a web development company that offers both creative and marketing services. This will also inspire your employees to further advocate for the company.

Posted by Allan Steinmetz at 12:00am

#Businesspivot, #brandresiliance, # #GETTINGBACKTOBUSINESS, #brandpurpose, #internalbranding #COVID-19, #inwardconsulting

TEAMS MUST BECOME ALIGNED ON NEW INNOVATION AND PRIORITIES

June 17, 2020

Posted by Allan Steinmetz at 12:00am

#Businesspivot, #brandresiliance, # #GETTINGBACKTOBUSINESS, #brandpurpose, #internalbranding #COVID-19, #inwardconsulting

Read the full post CLICK HERE

April 2, 2020

Posted by Allan Steinmetz at 12:00am

#APARTNOTALONE, #DISCONNECTEDNESS, #brandresiliance, #brandconfidence, #re-invention, #brandpurpose, #internalbranding #external branding #inwardconsulting

Read the full post CLICK HERE

March 6, 2020

Have you visited a Staples lately? Expect a shock the next time you walk into a store

Posted by Allan Steinmetz at 12:00am

#Disruption #Innovation #brandresiliance, #brandconfidence, #StaplesConnect, #re-invention, #brandpurpose, #internalbranding #external branding #inwardconsulting