Inward Blog
Viewing entries tagged with 'crises communications'
United Airlines is reaching out to the public after their public relations mess
May 3, 2017
Admission of guilt – Promises to change - Last week United Continental’s CEO, Oscar Munoz sent out an apology letter to all frequent flyer customers and placed a full-page ad in major newspapers including the Wall Street Journal. This came after two tumultuous weeks of public embarrassments, passenger settlements and internal reflection. I can only imagine what it was like working at United Continental last week. Finger-pointing, chaos, urgency, blame, anger and depression.
Posted by Allan Steinmetz at 1:00am
Crises Communications, Employee Communications, PR Nightmare, Internal employee Communications