Inward Blog
Viewing entries tagged with 'employee engagement'
Employee Satisfaction Is NOT The Same Thing As Employee Engagement
May 19, 2016
Often, when we talk to a potential client, they may start the discussion by telling us that they have very high employee engagement scores. However, upon further investigation, we find that in fact, they are really measuring satisfaction rather than engagement. So what’s the difference? First of all, I want to be clear that it is possible to have both satisfied and engaged employees. But it’s equally possible to have satisfied employees who are not engaged.
Posted by Rick DeMarco at 9:00am
Enterprise Social Networks – Connecting Employees And Simplifying Communication
May 10, 2016
Over the past decade, the rise of social networks has been the most transformational trend in how we communicate. Facebook has changed the way we communicate with friends and family and display our digital selves to the world. Real time social feeds like Twitter, Instagram, and Snapchat have fundamentally altered the way we consume news, opinions, advertising, and everything in between (for better or worse).
Posted by Matt Manning at 11:00am
Enterprise Social Networks, Communication, Employee Engagement
Enterprise Engagement Alliance and Engagement Strategies Media Honors Inward With 'First' Award
May 4, 2016
We are humbled and proud to announce that the Enterprise Engagement Alliance has bestowed the 'First' award to Inward Strategic Consulting as one of three top Solution Provider honorees last week at their EEA expo and Gala dinner in Orlando. The 'First' Award winners were selected by EEA Engagement Strategies Media (ESM) editorial contributors based on their actual first-hand knowledge of these companies, confirming without question that each of the honorees was indeed a pioneer at seeking to profit from the concept of linking engagement across the entire organization in a strategic way to achieve key goals.
Posted by Allan Steinmetz at 11:00am
Who Controls Employee Engagement And Why Doesn't It Get Funded? It Needs A Seat At The Table
April 7, 2016
There is never a week that we don’t receive a phone call from a prospective client who says “employee engagement is a high priority but we can’t seem to find the budget to address the issue”. In other calls we hear, “the organization is working in silos and we can’t seem to get everyone on the same page, but nobody seems to be willing to do anything about it, and we don’t have a budget to get it done”. I try to be encouraging but it takes more than that.
Posted by Allan Steinmetz at 11:00am
Does SoLoMo Help Employee Brand Engagement?
March 24, 2016
I attended a C-Suite conference last week in Boston. I heard a new term called SoLoMo. So I googled it and learned that it means Social-Local-Mobile.
Posted by Allan Steinmetz at 11:00am
How Jet.com Plans To Stand Out By Putting Employees First
January 19, 2016
In today’s profits-driven business environment, the effect on the bottom line is always a key consideration for a new program or initiative. With ROI being king, the metrics that are typically tracked, analyzed, and discussed are mostly a matter of dollars and cents. However, what is lost or overlooked in this world of big data and analytics are the softer metrics that can also have a significant impact on ROI. Elements like work/life balance and employee happiness are not usually top of mind for business leaders. But by ignoring their employees’ needs, some companies have found themselves in unexpected trouble. For instance, Amazon, long considered a model of Silicon Valley success, experienced a major PR snafu earlier this year as a result of a high-profile expose’ detailing frustrated, overworked, and disgruntled employees.
Posted by Matt Manning at 11:00am
Employee Engagement, Online Shopping, Work/Life Balance, Employee Happiness
Engaged Employees Really Do Drive Exceptional Customer Experiences!
January 12, 2016
When we travel, there are a number of opportunities for employees from different product and service providers to either increase or decrease the quality of our experience. Rarely do all of the planets align to end up with a trip in which every company involved compounds to the overall enjoyable experience. I recently returned from a family vacation and it turned out to be a case study for the experience enjoyed when EVERYONE involved goes above and beyond to make that trip memorable.
Posted by Rick DeMarco at 11:00am
10 Things To Improve Employee Engagement In The Coming Year
December 15, 2015
During our busy professional lives we often take employee engagement for granted. Also, there is a common belief among senior executives that if they compensate their employees they should be sufficiently engaged. Wrong.
Posted by Allan Steinmetz at 11:00am
Employee Engagement, Checklist, End of year, Communication, Honesty
Why Are Employee Engagement Initiatives Falling Short Of Expectations?
December 1, 2015
The field of employee engagement has steadily gained momentum as business leaders are recognizing the link between happy employees and satisfied customers. However, the consensus among the many research sources tracking employee engagement show that there is a large gap between the amount of resources being put into these programs, and their actual effects on creating engagement.
Posted by Matt Manning at 11:00am
Employee Engagement, Communication Platforms, Happy Employees, Millennials
Why Do I Keep Seeing The Same Research Data On Employee Engagement?
October 27, 2015
Employee engagement is on everyone’s mind lately, and with the increased focus on this critical driver of performance and the customer experience, research and consulting companies are releasing results of surveys and studies on a very regular basis. Gallup conducts an annual survey on engagement levels. Deloitte released the results of a study that addressed the gap between acknowledgement of the employee engagement challenge and the effort to address it. And Melcrum just released a white paper with nine observations on common practices by Internal Communications professionals to improve employee engagement. Add research by Gartner, the Conference Board, and others, and it can become quite overwhelming to absorb and process the data. And yet it all supports the same conclusion: employee engagement is a major challenge facing companies today and we have not successfully moved the needle for the past 15 years.
Posted by Rick DeMarco at 11:00am