Inward Blog
Viewing entries tagged with 'satisfaction'
Employee Engagement, Core Dimensions of Performance
July 25, 2018
I have always been a big fan of Peter Drucker, with his writings, theories and principles. For those of you who are unfamiliar with this management sage, he authored over 39 management books and was on the speed dial of many leading CEOs around the globe. According to Wikipedia, Drucker taught that management is "a liberal art," and he infused his management advice with interdisciplinary lessons from history, sociology, psychology, philosophy, culture and religion.
Posted by Allan Steinmetz at 12:00am
Employee Engagement, five key dimensions of CORPORATE PERFORMANCE, Customer Satisfaction, Employee Engagement and Development, Innovation, Social Responsibility and Financial Strength—to create a holistic perspective based on Peter Drucker’s core principles
Personalizing Employee Onboarding
August 16, 2016
From a young age, we are all taught that first impressions are often the most important. This oft-repeated advice is typically associated with an individual meeting someone for the first time, whether it is for an interview, the first day of a new job, or even a date. While this is indeed good advice for an individual, we believe that companies should also adopt this mentality with incoming employees. When onboarding new employees, first impressions leave a lasting effect that can determine an employee’s tenure, perceptions, attitude, and career trajectory with the company. Companies should consider reaching out to incoming employees even before their start date, personalizing their experience to ensure a smooth transition from day one. In this way, organizations can more effectively connect these incoming employees with their culture, mission, vision, values, expected behaviors, and ultimately true employee engagement.
Posted by Matt Manning at 11:00am
What To Look For In An External Partner To Support Your Employee Engagement Strategy
August 10, 2016
Last week, I wrote about the challenge of securing necessary resources to develop and execute an effective strategy to create a culture of high engagement. Although all evidence would indicate that companies around the globe recognize employee engagement as one of their top challenges and key strategies to drive growth, customer loyalty, and satisfaction; those driving the efforts often struggle to obtain a budget and team to accomplish their objectives.
Posted by Rick DeMarco at 11:00am
Employee Engagement, Partner, Customer Loyalty, Satisfaction
Kudos to Lowes In Gurnee, Illinois For Getting It Right
June 15, 2016
Big box stores like Home Depot, Menards, and Lowes have become the go-to destination for home improvement products, from building materials to landscaping supplies and plants to hardware. And yet they are notoriously bad when it comes to providing an exceptional customer experience for the average consumer who isn’t an expert in the task he/she is undertaking. It’s hard to find what you’re looking for and even harder to find an associate who can help. In fact, there are a number of television commercials running today that poke fun at the difficulty of finding a knowledgeable assistant at stores like this. Occasionally, you find a store that breaks out of the pack, but there is great inconsistency from store to store.
Posted by Rick DeMarco at 9:00am
Customer Service, Employee Engagement, Customer Satisfaction
Employee Satisfaction Is NOT The Same Thing As Employee Engagement
May 19, 2016
Often, when we talk to a potential client, they may start the discussion by telling us that they have very high employee engagement scores. However, upon further investigation, we find that in fact, they are really measuring satisfaction rather than engagement. So what’s the difference? First of all, I want to be clear that it is possible to have both satisfied and engaged employees. But it’s equally possible to have satisfied employees who are not engaged.
Posted by Rick DeMarco at 9:00am
Infographic on the Value of Your Online Reputation
April 15, 2014
Monitoring your online reputation is a great way to keep yourself updated on how successful your business is doing. It’s essentially a live feed of reviews, comments, suggestions and critiques from your stakeholders that let you know how to adjust your brand’s image and communications moving forward. An infographic by MDG Advertising provides some interesting statistics:
Posted by Allan Steinmetz at 9:00am
Brand Management, brand reputation, business tips, Customer Satisfaction, customer service, Infographic
The Brand Value of Putting your Customers First
April 3, 2014
We have heard it over and over again, communication is no longer a one-way street between your brand and your customers. In fact, more often than not, your brand reputation lies in the hands of internet-savvy consumers who will advocate for or against your brand outside the realm of the traditional marketing mix. Marketers must consistently engage these advocates with flexibility and understanding.
Posted by Allan Steinmetz at 11:00am
brand reputation, company values, corporate communication, Customer Experience, Customer Satisfaction, customer service, Tips
Successful Product Placements in Hollywood Films
April 3, 2014
Hollywood creates amazing opportunities for brands to assimilate their products into American culture. Sometimes it is an unpaid product placement, other times it’s an investment made by companies. However, the data has shown that if the product is well integrated into the film, the results can be impressive. Here are five brands that benefited from placing their product in a Hollywood film.
Posted by Allan Steinmetz at 11:00am
brand reputation, company values, corporate communication, Customer Experience, Customer Satisfaction, customer service, Tips
Employee Loyalty and the Emotional Gap
March 11, 2014
As a leader, it can be difficult to understand what your employees really want from their jobs. Trying to deliver “happiness” is too vague and intangible, especially when each person’s definition of happiness is different. Marketing Metrix published some interesting research on employee satisfaction in the hospitality industry. The results are quite staggering.
Posted by Allan Steinmetz at 9:49am
Brand Ambassadors, Brand Engagement, Customer Experience, Customer Satisfaction, Employe Loyalty, employee engagement, Employee Engagement Research, employee satisfaction, Hospitality Workers
Infographic: Shocking Employee Engagement Statistics
February 20, 2014
An interesting infographic by Officevibe captures popular misconceptions regarding employee engagement in the workplace. It stresses the importance of having committed employees and the overall impact they have on the success of the company.
Posted by Allan Steinmetz at 5:45pm
Brand Engagement, company culture, employee engagement, employee incentives, employee satisfaction, Infographic, Internal Branding, leadership, Tips