Inward Blog
Viewing entries posted in June 2016
Take a vacation! YOU DESERVE IT! If you don’t your company performance will suffer
June 28, 2016
Not taking vacation time is a bad idea, as it harms productivity and the economy. Those are the key findings of a study entitled “An Assessment of Paid Time Off in the U.S.” commissioned by the U.S. Travel Association, a trade group, and completed by Oxford Economics in 2014.
Posted by Allan Steinmetz at 2:00pm
Kudos to Lowes In Gurnee, Illinois For Getting It Right
June 15, 2016
Big box stores like Home Depot, Menards, and Lowes have become the go-to destination for home improvement products, from building materials to landscaping supplies and plants to hardware. And yet they are notoriously bad when it comes to providing an exceptional customer experience for the average consumer who isn’t an expert in the task he/she is undertaking. It’s hard to find what you’re looking for and even harder to find an associate who can help. In fact, there are a number of television commercials running today that poke fun at the difficulty of finding a knowledgeable assistant at stores like this. Occasionally, you find a store that breaks out of the pack, but there is great inconsistency from store to store.
Posted by Rick DeMarco at 9:00am
Customer Service, Employee Engagement, Customer Satisfaction
“The Times They Are A Changing”, Especially In Internal Communications
June 7, 2016
I recently had the opportunity to attend a very informative event held by the Boston chapter of the International Association of Business Communicators. It was a panel discussion called “Internal Communications In Times of Change”, where HR, marketing, and communications professionals from a variety of industries came together to discuss trends in internal corporate communications and participate in an open Q+A session.
Posted by Matt Manning at 9:00am
Internal Communications, Change Management, Enterprise Social Networks
Winning Isn't Just About Beating The Other Guy
June 1, 2016
Last week, our CEO, Allan Steinmetz, wrote a blog about moving from doing “good work” to doing “great work”. As I read his thoughts, it occurred to me that doing great work is all about a commitment to winning. But the problem is that there are different interpretations of what winning really means.
Posted by Rick DeMarco at 9:00am