Inward Blog

Viewing entries posted in March 2017

A Culture Of Healthy Debate

A culture of healthy debate is vital for any successful organization. Ideally, debate will result from a diversity of ideas and perspectives, and the resulting discussion would improve the end product/service. However, in reality, debate can often be a difficult and anxiety-inducing process. In some cases, certain control-oriented managers may even discourage debate, preferring a hierarchical structure of decision-making with infrequent subordinate input.

Posted by Matt Manning at 11:00am

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Is It Hours Or Deliverables That Define Productivity?

I recently read an article written by Benjamin Cardullo, a Campus Editor Contributor at Linked In, entitled Business: A Modern Health Crisis. Benjamin talks about the fact that we live in a world in which our importance is defined by how busy our day is, and it is often a badge of honor to say that we never have a moment to ourselves. And yet, he makes the case that with modern technology, we could accomplish the things that used to take a full 40-hour workweek in 29 hours. I found the article intriguing because he also ties this phenomenon to the condition of our health and the productivity of our workforce. You can read the entire article by clicking on this link:

Posted by Rick DeMarco at 11:00am

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The Year Of “People Power Transformation”

A lot of facts and figures have been swirling in my brain over the last few weeks, and I have been trying to make some sense of all of it. This is what I’ve been hearing and reacting to:

Posted by Allan Steinmetz at 11:00am

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Exceeding Customer Expectations Is A Moving Target

According to a recent study by Gartner, 89% of marketers expect that customer experience will be their primary differentiator by 2017. The quality and relevancy of the product and the competitiveness of pricing will continue to be important. However, good product and pricing alone will not be sufficient to differentiate one company from another and create brand loyalty and advocacy. Customer expectations regarding the entire experience continue to increase with regards to the pre-purchase process, ordering, receipt of goods and services, customer support, billing, and after-sales support. 

Posted by Rick DeMarco at 11:00am

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